Support

Questions about your account, a bank connection or Slate Pro: write to hello@withslate.co. A person replies within two business days.

How do I disconnect a bank?: In the app: Settings → Connected Accounts. Disconnecting revokes Slate's access at Plaid and stops new syncing.
How do I choose which cards Slate tracks?: In the app: Settings → Connected Accounts → Choose tracked cards. The free plan tracks 1 card and Slate Pro up to 3. Cards you leave out stay connected and keep their history, but are never counted in a total.
How do I change my email address?: Write to hello@withslate.co from the address on your account and say which address it should change to. The email on your profile can't be edited in the app.
How do I delete my account?: In the app: Settings → Legal & Privacy → Delete Account. It deletes your account and its data from Slate's systems right away and disconnects your banks at Plaid. Backup copies are overwritten within 30 days.
How do I turn AI features on or off?: In the app: Settings → AI & Data Sharing. Turning them off stops anything new from being sent to Anthropic. Your balances, plans, payoff math and alerts keep working without them.
How do I cancel Slate Pro?: Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions. Canceling at least 24 hours before the period ends stops the next renewal, and you keep Pro until the period you paid for is over. After that the free plan stays yours: Slate tracks 1 card, and your other cards stay connected with their history kept.
Can I get a copy of my data?: Yes, free, whichever plan you're on. Write to hello@withslate.co from the address on your account and you'll have it within 30 days, as the privacy policy promises. Slate Pro members can also request it in the app, under Settings → Request My Data.
A figure looks wrong. What do I check?: Compare it with your latest statement: the APR, the interest charged and the minimum due. Before a card is connected, Slate's figures are estimates from the balance and APR you entered; how Slate does the math explains each one. If a connected card still disagrees with its statement, send both figures and the statement date to hello@withslate.co.
How do I report a security issue?: Write to hello@withslate.co with enough detail to reproduce it. The security page describes how Slate handles your data.
Where are the policies?: The privacy policy, the terms of service and the data retention policy.